Stand Behind Our Work with Confidence
At Franklin Garage Doors Services Pro, we believe in delivering quality and reliability with every installation and repair.
The Franklin Garage Doors Services Pro Guarantee
At Franklin Garage Doors Services Pro, our philosophy centers around the unwavering commitment to quality, integrity, and customer satisfaction. We understand that investing in garage door services is a significant decision, and we want to ensure that your investment is protected. That's why we stand firmly behind our work with comprehensive warranties designed to bring you peace of mind. Your satisfaction is our primary goal and motivation, and we are committed to exceeding your expectations at every turn.
🔧 Workmanship Warranty
Our workmanship warranty reflects our confidence in our skilled technicians and the quality of their work. We cover all labor associated with the installation and repair of your garage doors. This warranty lasts for two years from the date of your service. During this period, if any issues arise due to improper installation or craftsmanship, we will promptly address them at no additional cost to you. Filing a claim for this warranty is straightforward: simply contact our customer service team, and we will assist you in resolving your issue swiftly and efficiently.
🛡️ Parts Warranty
At Franklin Garage Doors Services Pro, we provide robust warranties on all parts used in our services. The types of parts warranties include manufacturer warranties and our own company warranty, which may vary depending on the part. For hardware components such as springs and motors, our warranty usually lasts for one to five years based on the manufacturer’s specifications. It’s essential to verify the specific warranty duration for each component, as they can differ. We ensure that all warranties are clearly explained at the time of purchase to avoid any confusion later on.
✅ Satisfaction Guarantee
Your satisfaction is at the heart of everything we do. If, for any reason, you are not completely satisfied with our service, please let us know within 30 days, and we will work tirelessly to make it right. Whether that means redoing a job, providing additional support, or offering a solution tailored to your needs, you can rest assured that we will not stop until you are pleased with the results. Our commitment is to your happiness and peace of mind.
📞 Ongoing Support
Questions after service? Our team is always available to provide support and answer any questions about your garage door.
What's Covered
Installation Errors
Any garage door installation issues that arise from our team’s workmanship will be resolved at no charge, ensuring your door operates flawlessly.
Hardware Failures
We cover the replacement of any hardware components that fail under normal use conditions, helping you maintain a safe environment.
Motor Malfunctions
If the garage door motor fails within the warranty period, we will replace it at no additional cost, guaranteeing your door's smooth operation.
Remote Control Issues
Problems with garage door remotes will be fixed or replaced, ensuring that you can open and close your door effortlessly.
Spring Failures
Garage door springs that fail within their warranty coverage will be replaced promptly to keep your door functioning correctly.
Insulation Problems
Issues with insulation provided during installation will be addressed, enhancing your garage’s energy efficiency.
Weather Stripping Issues
If weather stripping becomes ineffective, we will replace it at no cost, ensuring your garage remains protected from the elements.
How to Make a Warranty Claim
Gather Information
Collect all pertinent information, including your original invoice and details about the issue.
Contact Us
Reach out to our customer service team via phone or email to report your issue and request a claim.
Schedule an Inspection
We’ll arrange a convenient time for our technician to inspect the issue and verify your claim.
Resolution of Claim
After inspection, we will inform you about the next steps, which may include repairs, replacement, or adjustments.
Warranty Exclusions
For complete transparency, the following are not covered under our standard warranty:
- Damage from External Forces: Any damage caused by accidents, vandalism, or natural disasters is not covered under our warranty.
- Neglect or Misuse: Problems resulting from improper use, abuse, or lack of maintenance will void the warranty.
- Unauthorized Repairs: Any modifications or repairs not conducted by Franklin Garage Doors Services Pro will not be covered.
- Normal Wear and Tear: Components that naturally wear out over time are not covered unless specified in the parts warranty.
Extended Warranty Options
For those who desire additional peace of mind, we offer extended warranty options tailored to your garage door system. Upgrading your warranty can provide comprehensive coverage for up to 5 years beyond the standard warranty, ensuring long-term security and protection against unexpected repairs. Ask our team for more details on how to upgrade your current plan.
Warranty FAQs
How long is the workmanship warranty?
Our workmanship warranty lasts for two years from the date of service, covering any installation-related issues.
What types of parts are covered under warranty?
We cover various parts, including motors, springs, and hardware components, among others, depending on manufacturer specifications.
What happens if I'm not satisfied with the service?
If you’re not satisfied for any reason, contact us within 30 days, and we will work to resolve the issue to your satisfaction.
Can I upgrade my warranty coverage?
Yes! We offer extended warranty options that can provide additional coverage for your garage door system for up to five years.