Your Trusted Partner for Quality Garage Door Services
At Franklin Garage Doors Services Pro, we stand behind our work with extensive warranties and a commitment to your satisfaction.
The Franklin Garage Doors Services Pro Guarantee
At Franklin Garage Doors Services Pro, your peace of mind is our top priority. We believe in the quality of our workmanship and the durability of the products we install. Our warranty philosophy is simple: we want to ensure that you feel secure in your investment. Therefore, we provide comprehensive warranties on both our services and the products we install. Our commitment to customer satisfaction means that we won't rest until you are completely happy with your garage door system. Your trust is not just a transaction; it’s the foundation of our business.
🔧 Workmanship Warranty
We take pride in our craftsmanship and stand by the quality of our work. Our workmanship warranty covers all installations and repairs performed by our skilled technicians for a period of five years from the date of service. This warranty protects against any defects in workmanship that may arise during normal use. In the rare event that you experience issues related to our installation, simply reach out to us, and our customer service team will guide you through the claims process, ensuring that any issues are promptly addressed.
🛡️ Parts Warranty
When you choose Franklin Garage Doors Services Pro, you benefit from our extensive parts warranty, which includes both manufacturer and company warranties. Various components of your garage door system have different warranty durations. For example, springs and openers may have a 2-5 year warranty depending on the manufacturer, while the doors themselves often come with a lifetime warranty from reputable brands. Understanding the specifics of your parts warranty is crucial, and we provide a detailed breakdown during your service. If you encounter any issues, we’ll help facilitate the claim with the manufacturer or handle it ourselves, depending on the warranty type.
✅ Satisfaction Guarantee
Your satisfaction is our mission. If for any reason you are not completely satisfied with our service, we encourage you to let us know within 30 days. We are committed to making it right, whether that means a follow-up service at no additional cost or a complete re-evaluation of the initial service. At Franklin Garage Doors Services Pro, we believe that your opinion matters, and we will work tirelessly to ensure you love your garage door.
📞 Ongoing Support
Questions after service? Our team is always available to provide support and answer any questions about your garage door.
What's Covered
Garage Door Installation
Coverage includes any defects arising from our installation processes, ensuring your door operates seamlessly.
Garage Door Repairs
All repairs performed by our technicians are covered for workmanship-related defects for five years.
Parts Replacement
New parts installed come with manufacturer warranties, ensuring that you are protected against defects.
Emergency Services
Emergency repairs are covered under our workmanship warranty, ensuring your safety and security.
Routine Maintenance
Services that include lubrication and adjustments are covered, preventing future issues and extending lifespan.
Garage Door Opener Issues
Coverage includes defects in the opener mechanism, with warranties typically lasting 2-5 years depending on the brand.
Weather Sealing
Sealing issues related to installation errors are covered, ensuring energy efficiency and protection.
How to Make a Warranty Claim
Identify the Issue
Assess the problems with your garage door and determine if it falls under our workmanship or parts warranty.
Contact Us
Reach out via phone or email, providing your details, service date, and a brief description of the issue.
Schedule an Inspection
We will arrange a convenient time for our technician to assess the situation and confirm warranty coverage.
Receive Resolution
Our team will discuss the findings and outline the next steps, whether it’s repair or replacement under warranty.
Warranty Exclusions
For complete transparency, the following are not covered under our standard warranty:
- Improper Maintenance: Warranty does not cover issues arising from neglect or failure to follow maintenance guidelines.
- Acts of Nature: Damage from extreme weather events, such as floods or storms, is not covered under our warranty.
- User Misuse: Any damage caused by improper use or modifications made by the homeowner voids the warranty.
- Cosmetic Damage: Scratches, paint chips, or other cosmetic issues that do not affect functionality are not covered.
Extended Warranty Options
For those looking for extra peace of mind, we offer extended warranty options that provide additional coverage for up to 10 years on parts and labor. This option is available at the time of your service and can be customized to fit your specific needs. Our goal is to ensure that you have the utmost confidence in your garage door systems for years to come.
Warranty FAQs
What is the duration of your workmanship warranty?
Our workmanship warranty covers all installations and repairs for a period of five years from the service date.
Are parts warranties included with every installation?
Yes, parts warranties vary by type and manufacturer, and we provide detailed information during your service.
How quickly can I expect a resolution on a warranty claim?
We aim to assess and resolve warranty claims within 48 hours of your initial contact.
Can I transfer my warranty if I sell my home?
Yes, warranties are generally transferable to new homeowners, adding value to your property.